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Order Status
Has my order shipped?
  To view your Order Status, you must first login to access your account. This ensures that your private information will be secure. Click the "My Account" link at the top right hand side of our site to check your orders status. While most products will be fulfilled within 24 hours, please allow up to 3 business days to receive an email regarding fulfillment of ebooks.
How do I change quantities or cancel an item in my order?
  After logging in to "My Account", click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing, or has shipped, the order is no longer editable.
How do I track my order?
  Track your order from the moment it ships to the moment it arrives. It will take at least one business day for your order to display.  Login to "My Account", then click "Review orders / track packages".
My order never arrived.
  Login to "My Account" to track your order status and see if all of the items in your order have shipped. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  If an item is missing from your shipment, login to "My Account" to track your order status. Be sure that all of the items in your order have shipped, as some items may be shipped separately. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.